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Crucial Conversations

(This course is offered in English or in French.)

Joule and the Canadian Society of Physician Leaders have partnered once again to bring you Crucial Conversations© — a VitalSmarts© product. As a physician leader, much of your time is spent interacting with others to achieve desired outcomes. When communication is candid and respectful, it allows all perspectives and issues to surface and leads to the best decisions or direction. On some issues, differences of opinion are significant, the stakes are high in terms of outcomes and emotions are strong. These situations require Crucial Conversations.

Research by VitalSmarts has identified a key difference between good and great leaders: great leaders achieve results even when the issue or conversation is crucial. Crucial Conversations helps you master the skills you need to handle high-stakes issues, while remaining candid and respectful, to achieve better results and establish better relationships.

Unique to this offering is that this Crucial Conversations course is taught by trained physician faculty members of the Canadian Society for Physician Executives.

Return on investment

  • Acquire the skills to engage others in addressing challenging issues while retaining or enhancing the relationship.
  • Understand when a conversation or issue becomes crucial, and learn how to stay in conversation to move toward resolution and action.
  • Identify the challenges facing physician leaders in the health care system and acquire practical tools to deal with them.


2 days

Maximum class size

40 participants

Faculty team

Monica Branigan, MD, MHSc
Gillian Kernaghan, MD, CCFP, FCFP
Louise McNaughton-Filion, MD CM,FCFP(EM), CCPE
John Van Aerde, MD, MA, PhD, FRCPC

Dates, prices and to register

For open-enrolment PLI course information please call 800-663-7336 x8455 or e-mail