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Managing disruptive behaviour: a rational approach for physician leaders

Physician behaviour that is experienced by colleagues and co-workers in the workplace as disruptive is a serious problem that can profoundly affect workplace health and morale. The complex issues that surround such behaviour are often hard to manage or resolve. This course is designed to help physician leaders and executives understand and deal effectively with disruptive behaviour from both an individual and systems perspective.

Return on investment

  • Explain why managing disruptive behaviour has become relevant in today’s workplace.
  • Surface unspoken assumptions and beliefs regarding the nature and management of disruptive behaviour.
  • Distinguish between disruptive and non-disruptive behaviour.
  • Understand the impact of disruptive behaviour.
  • Identify elements of workplace/organizational culture which may influence/prompt disruptive behaviour.
  • Identify three key components of a robust Code of Conduct and determine its effectiveness for ensuring workplace justice and for managing disruptive behaviour.
  • Summarize CMPA’s experience with disruptive behaviour.
  • Discuss the CMPA approach to supporting colleagues and medical leaders.
  • Apply principles of fairness, compassion and accountability by using a staged approach for resolving incidents of disruptive behaviour.
  • Discuss approaches and interventions for managing behavioural problems in the workplace.
  • Prepare for and practice a “difficult” feedback conversation.
  • Identify strategies for supporting personal resilience as a physician leader dealing with this complex workplace problem.
  • Design prevention strategies to inculcate respectful professional behaviour in the workplace.


2.5 days

Maximum class size

40 participants

Faculty team

Paul Farnan, MB, BCh, CCMF, dipl. ABAM
Mary Yates, BA (Dist.), MEd

Dates, prices and to register

For open-enrolment PLI course information please call 800-663-7336 x8455 or e-mail