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​Engaging others

This course is also available in a 6-week online format. Register below or contact us to find out more. Participants need to be a CMA member to access the course through the CMA’s learning management system (LMS).

Please click to view computer requirements for online courses.

When leading and managing others in health care organizations, one must frequently work across functions, distance and cultures. This course focuses on the core practical skills that leaders need to succeed in this environment. It introduces several pragmatic tools for engagement and influence, which are particularly useful when you need to gain the commitment and cooperation of people outside your sphere of organizational authority. The course will address what it means to be engaged — and to engage others — by tapping into people’s potential.

Return on investment

  • Define engagement and assess your own (and others’) engagement in the workplace.
  • Describe a strengths-based approach to building engagement.
  • Discuss strategies for motivating others and building trust.
  • Distinguish dialogue from other forms of discourse.
  • Practise: powerful listening approaches to discover common ground and mutual insight.
  • Prepare the steps required for providing constructive feedback.
  • Describe the major principles behind coaching.
  • Apply a framework for facilitating a high-performing team.

To deepen and anchor your learning, this course provides access to the online leadership assessment tool Work Engagement Profile®, which you will complete pre-course. In addition, we recommend that you purchase the book Strengths Based Leadership by Tom Rath and Barry Conchie and complete the online Strengthsfinder 2.0 Assessment to receive your personalized Strengths Based Leadership Guide. (NOTE: Access code is in the book.)


2.5 days

Maximum class size

40 participants

Faculty team

Paul Mohapel, PhD
Monica Olsen, BScN, BA, MHRD

Dates, prices and to register

For open-enrolment PLI course information please call 800-663-7336 x8455 or e-mail