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Management dynamics: getting the job done

This course is available in-house only in 2016

Although you’re uncertain how it happened, you suddenly find yourself in a leadership position, which fills you with panic. Not only are “issues” beginning to avalanche, they’re in a language you don’t understand — KPIs, HSMR, CIHI, SBAR. As meetings consume your day, you realize that years of medical school training have not prepared you for this.

This course will equip you with the tools you need to manage meetings to achieve results, investigate complaints fairly and compassionately, develop a business proposal, navigate budget processes successfully and measure performance to improve quality.

Return on investment

  • Discuss the physician leadership tools you need to manage meetings to achieve results at the clinical, departmental, hospital, regional levels and beyond.
  • Describe how to promote desired behaviours.
  • Create a business case and its advocacy strategy.
  • Apply specific budget management frameworks and tools to financial issues.
  • Determine effective ways to investigate a complaint regarding clinical care.
  • Identify strategies for monitoring performance.
  • Discuss effective use of various communication frameworks, techniques and strategies including understanding the process for running effective meetings.


2 days

Maximum class size

40 participants

Faculty team

Jim Cross, MD
Ian McKillop, PhD FRSPH

For more information, call 800-663-7336 x2178 or email