Canadian Medical Association

"The pandemic has escalated all of this because everybody's testy and patients and families have shorter fuses. They’re acting out, especially around things like visitor restrictions and wait times. And with masks on, it's harder to establish rapport and a human connection... The entire atmosphere is much tenser, and it's contributed to an exodus from the profession.” - Dr. Howard Ovens, Emergency physician


In this episode, host Dr. Caroline Gérin‑Lajoie also speaks to medical psychotherapist Dr. Marcia Kostenuik about steps health care workers can take to prevent patient abuse and how they can recover from emotionally-charged interactions.


This episode is available in English only.  

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The opinions stated in Sound Mind are made in a personal capacity and do not reflect those of the Canadian Medical Association and its subsidiaries.


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